Refund & Cancellation Policy

Last updated: 27 September 2026

This policy explains when you can cancel a service with Smart Solutions Infotech and when you are entitled to a refund. It applies to all payments made to us, whether by UPI, bank transfer or through our online payment gateway.

1. Cancellation before work starts

If you cancel within 24 hours of payment and before we have started any work, you will receive a full refund.

2. Monthly services

This includes SEO, local SEO, social media marketing, Google Ads management, content marketing and website maintenance.

• You can cancel at any time by giving at least 7 days' written notice (email or WhatsApp) before your next billing date. You will not be charged for the following month.
• Fees for the current month are non-refundable once work for that month has begun, as time and resources have already been committed.
• If you have paid for several months in advance, the fees for any full months not yet started will be refunded.

3. Website and one-time projects

• If you cancel after work has started but before you approve the design, we will refund the advance minus the value of the work already completed, which we will explain to you in writing.
• Once you have approved the design, the advance is non-refundable.
• Once the website has gone live or final files have been delivered, the project is complete and no refund applies.
• Domain registration, hosting, premium themes, plugins and other third-party purchases made on your behalf are non-refundable.

4. Advertising spend

Money spent on Google Ads, Meta Ads or other advertising platforms is paid to those platforms and cannot be refunded by us.

5. Duplicate or failed payments

If you are charged twice for the same invoice, or money is debited but the payment fails, the extra or failed amount will be refunded in full.

6. Service issues

If we fail to deliver a service described in your proposal, please tell us within 7 days. We will first try to fix the problem. If we cannot deliver it, we will refund the amount for the undelivered part.

7. How to request a cancellation or refund

Email smartsolutionsinfotech72@gmail.com or message us on WhatsApp at +91 78885 07099 with your name, invoice or transaction ID, and the reason for your request. We will reply within 2 working days.

8. Refund timeline

Approved refunds are processed within 5–7 working days to the original payment method. Depending on your bank or payment provider, it may take a few more days for the amount to appear in your account.